Shipping

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Our shipping center processes orders Monday-Sunday.
Air Parcel Register (10-30 business days): Your order will deliver to you in 10-30 business days (Monday - Friday) from the date it was shipped. You will see your package no later than the 30th business day.
You will receive an e-mail stating that your order has shipped.
Note: Non-business days are Saturday, Sunday and local holidays in destination country/region.
You can refer to the related information here for more details.

Check the order status in your account by going to --View orders --My orders.

Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.

Payment

Yes. Stromain uses industry-standard encryption to protect the confidentiality of your data, including payment information.

The most common credit card issue is incorrect card details, if you have checked the card details are correct, these are other possible reasons:.

. A do not honor status is sent by the bank that issued your card.
. The card has insufficient funds.
. The card has expired or has not been activated.
. System transaction timed-out.
. The Card is reported stolen or lost.